At UX Solutions s.r.o., your privacy matters to us. This Privacy Policy explains in plain language what personal information we collect when you visit our website or use our services, why we collect it, how we use it, and what rights you have over it. It is intended to complement our GDPR Notice, which provides the full legal detail required under EU Regulation 2016/679.
1. Introduction
This Privacy Policy applies to all personal data processed by UX Solutions s.r.o. in connection with:
- The website www.uxsolutions.sk and any subdomains;
- Enquiries, communications, and pre-sales interactions;
- The delivery of our IT services, hosting, software development, and consulting.
By using our website or contacting us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services and contact us with any questions.
2. Who We Are
UX Solutions s.r.o. is a limited liability company registered in the Slovak Republic, providing IT infrastructure, software development, server hosting, and consulting services. We are the data controller responsible for your personal data.
Contact for privacy matters:
UX Solutions s.r.o.
Slovakia
Email: [email protected]
3. Information We Collect
3.1 Information you give us
When you fill in our contact form or communicate with us by email, we collect:
- Your full name;
- Your email address;
- The subject and content of your message;
- Any additional information you choose to include (e.g., company name, phone number).
When you enter into a service agreement with us, we additionally collect identification and billing information required by Slovak law (company name, registered address, IČO, DIČ/IČ DPH where applicable).
3.2 Information collected automatically
When you visit our website, our web server automatically records certain technical information:
- IP address of your device;
- Browser type and version;
- Operating system;
- Referring website (the page you came from);
- Pages visited and time spent on each page;
- Date and time of your visit.
This information is used solely for security monitoring and operational purposes. It is stored in server logs and is not used to identify you personally unless required for a security investigation.
3.3 What we do NOT collect
- We do not collect sensitive personal data (health, religion, ethnicity, biometrics, etc.);
- We do not use advertising networks or behavioural tracking tools;
- We do not collect data from children under 16;
- We do not use automated profiling or algorithmic decision-making that affects you.
4. How We Use Your Information
We use the information we collect for the following purposes:
When you contact us via the form or email, we use your name and email address to reply to your message and follow up as needed.
When you become a client, we use your contact and billing information to set up, manage, and invoice for the services you have contracted.
Slovak and EU law requires us to retain certain business records (invoices, contracts) for defined periods. We process your data to meet these obligations.
Server log data helps us detect and prevent abuse, diagnose technical issues, and understand how our website is used so we can improve it.
We will never use your personal data for purposes incompatible with those stated above without first obtaining your consent or having another valid legal basis.
5. Legal Basis for Processing
Under the GDPR, we must have a lawful basis for processing your personal data. Depending on the activity, we rely on:
- Your consent — for any optional communications you have opted into;
- Performance of a contract — to deliver the services you have requested;
- Legal obligation — to comply with Slovak accounting, tax, and commercial law;
- Legitimate interests — for website security, fraud prevention, and service improvement, where these interests are not overridden by your rights.
For full details of the legal bases applied to each processing activity, please refer to our GDPR Notice.
7. How Long We Keep Data
We keep your personal data only for as long as necessary:
| Type of Data | Retention Period | Reason |
|---|---|---|
| Contact form messages | Up to 2 years | Follow-up & legitimate interest |
| Client contracts & correspondence | 10 years after contract end | Slovak Commercial Code |
| Invoices & accounting records | 10 years | Slovak Accounting & VAT law |
| Server access logs | Up to 90 days | Security monitoring |
When data is no longer needed, it is securely deleted or irreversibly anonymised.
8. How We Protect Your Data
Security is at the core of what we do. We apply the same rigorous standards to protecting your personal data as we do to our clients' infrastructure:
- HTTPS/TLS encryption for all data transmitted to and from our website;
- Access controls ensuring only authorised personnel can access personal data;
- Regular security updates and vulnerability patching on all systems;
- Minimal data collection — we only collect what we genuinely need;
- Incident response procedures to detect, contain, and report data breaches in accordance with GDPR requirements.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us at [email protected].
10. Third-Party Links
Our website may contain links to third-party websites (for example, links to client websites or technology partners). These websites have their own privacy policies, and we have no control over or responsibility for their content or data practices. We encourage you to review the privacy policy of any third-party website you visit.
11. Your Privacy Rights
As a resident of the EU/EEA, you have the following rights under the GDPR:
Request a copy of the personal data we hold about you.
Ask us to correct any inaccurate or incomplete information.
Request that we delete your data, subject to legal retention requirements.
Receive your data in a portable format to transfer to another provider.
Object to processing based on our legitimate interests at any time.
Ask us to pause processing of your data in certain circumstances.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You also have the right to complain to the Slovak data protection authority:
Úrad na ochranu osobných údajov SR
Hraničná 12, 820 07 Bratislava 27
Web: dataprotection.gov.sk
12. Updates to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch:
UX Solutions s.r.o.
Slovakia
Email: [email protected]
We are committed to working with you to resolve any privacy concerns fairly and promptly.